Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are normally processed within 1–3 business days.
Business days do not include weekends or public holidays.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
ESTIMATED TRANSIT TIMES
Estimated transit times begin after the order has been dispatched:
• European Union: 7–20 business days;
• United Kingdom: 10–20 business days;
• United States: 14–30 business days;
• Canada: 14–30 business days;
• Australia: 14–30 business days;
• Other destinations: 15–40 business days.
These delivery times are estimates and are not guaranteed. Customs processing, carrier delays, severe weather, public holidays or circumstances outside our reasonable control may affect delivery.
SHIPPING COSTS
European Union:
Free standard shipping on all orders.
United States:
Standard shipping costs USD 4.99.
Free standard shipping for orders of USD 35 or more.
United Kingdom, Canada and Australia:
Shipping costs are calculated and displayed at checkout before payment.
Other destinations:
Available shipping methods and costs are displayed at checkout before payment.
The shipping charge displayed at checkout is the final shipping charge applicable to the selected delivery method, excluding any customs duties or import taxes charged by the destination country.
ORDER TRACKING
Tracking information is provided when available after the order has been dispatched.
Please allow several business days for the carrier tracking system to display its first update.
MULTIPLE PACKAGES
Products in the same order may be shipped separately because they may be supplied from different fulfilment locations.
If an order is divided into multiple packages, separate tracking numbers may be provided.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you notice an address error. We cannot guarantee that the address can be changed after the order has entered processing or has been shipped.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the European Union may be subject to customs duties, import taxes or local processing fees.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
DELIVERY PROBLEMS
If tracking shows that your parcel has not moved for an extended period, has been returned to sender or has been marked as delivered but cannot be located, contact us at:
ecomers@tmniknat.shop
Please include your order number and tracking number.
CONTACT INFORMATION
Tmniknatshop OÜ
Narva mnt 5
10117 Tallinn
Estonia
Email: ecomers@tmniknat.shop