Shipping policy
Last updated: 5 October 2026
Shipping origin
We fulfil orders through partner warehouses, primarily located in China. Some products may be dispatched from warehouses within the European Union, depending on availability. The dispatch location may vary by product and order. Items ordered together may arrive in separate parcels.
ORDER PROCESSING
Orders are normally processed within 1–3 business days.
Business days do not include weekends or public holidays.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
ESTIMATED TRANSIT TIMES
We deliver only to destinations available at checkout. For available destinations, estimated transit times begin after dispatch:
• European Union: 7–20 business days;
• United Kingdom: 10–20 business days;
• United States: 14–30 business days;
• Canada: 14–30 business days;
• Australia: 14–30 business days;
• Other destinations: 15–40 business days.
Processing time is additional to transit time. These are estimates; customs processing, carrier delays, weather and public holidays may affect delivery. This does not limit your statutory rights. Unless a different delivery period has been agreed, EU consumer orders must be delivered within 30 days. If delivery is late or a parcel is lost, contact us so we can investigate and provide the remedies required by law. Where we arrange the carrier, the risk of loss or damage remains with us until you or your designated recipient receives the goods.
SHIPPING COSTS
European Union:
Free standard shipping on all orders.
United States:
Standard shipping costs USD 4.99.
Free standard shipping for orders of USD 35 or more.
United Kingdom, Canada and Australia:
Shipping costs are calculated and displayed at checkout before payment.
Other destinations:
Available shipping methods and costs are displayed at checkout before payment.
Shipping charges are shown before payment. Free shipping refers to the delivery charge; tax and import information is explained below.
ORDER TRACKING
Tracking information is provided when available after the order has been dispatched.
Please allow several business days for the carrier tracking system to display its first update.
MULTIPLE PACKAGES
Products in the same order may be shipped separately because they may be supplied from different fulfilment locations.
If an order is divided into multiple packages, separate tracking numbers may be provided.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you notice an address error. We cannot guarantee that the address can be changed after the order has entered processing or has been shipped.
CUSTOMS, DUTIES AND IMPORT TAXES
Products dispatched from outside the destination customs territory, including shipments from China to the EU, may be subject to import VAT, customs duties or carrier clearance charges. The treatment depends on the dispatch location, destination and shipment.
Taxes and import charges collected by us are shown before payment. Any additional charges payable by you must be disclosed before purchase, including the fact that charges may apply where they cannot reasonably be calculated in advance. We do not treat a supplier's tax-inclusive price as confirmation that every import charge has been prepaid. If a carrier requests an import payment, contact ecomers@tmniknat.shop with your order number and the payment notice so we can verify the charge and resolve the issue. This policy does not make you responsible for charges that applicable law requires us to bear or that were not properly disclosed.
DELIVERY PROBLEMS
If tracking shows that your parcel has not moved for an extended period, has been returned to sender or has been marked as delivered but cannot be located, contact us at:
ecomers@tmniknat.shop
Please include your order number and tracking number.
CONTACT INFORMATION
Tmniknatshop OÜ
Registered office (not a return warehouse):
Narva mnt 5
10117 Tallinn
Estonia
Email: ecomers@tmniknat.shop