Refund policy

Last updated: 5 October 2026

Returns and your statutory rights

We offer a voluntary 30-day return period in addition to your statutory rights. Your rights concerning faulty or non-conforming goods are separate from change-of-mind returns and are not limited to 30 days.

Request a return or cancellation online

Open your orders to request a return or cancellation. Sign in using the email address used for your order, select the order and follow the available steps. If you cannot submit your request online, email ecomers@tmniknat.shop. Processing or dispatch does not remove an applicable statutory right of withdrawal.

EU statutory right of withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase without giving a reason within 14 days after you, or a person you designate other than the carrier, receives the goods. For goods ordered together and delivered separately, the period starts when the last item is received. Statutory exceptions may apply.

To exercise this right, send a clear statement identifying your order to ecomers@tmniknat.shop before the withdrawal period expires. You may use the model form below, but it is not compulsory. Our prior approval is not required to exercise your statutory right. Send the goods back within 14 days after notifying us of your withdrawal.

You may inspect the goods as you would in a shop. You are only responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law. Original packaging is helpful but is not a condition for exercising your statutory right.

Return arrangements and business address

Tmniknatshop OÜ
Registration number: 17504503
Registered office: Narva mnt 5, 10117 Tallinn, Estonia
Email: ecomers@tmniknat.shop
Phone: +33781436480

Our registered office is a virtual office, not a warehouse, and does not accept returned goods. Contact us for the appropriate receiving address and return instructions. Please do not send goods to our registered office or the dispatch address on a parcel unless we have identified it as the return destination. Contacting us for instructions does not make your statutory withdrawal subject to approval.

Return costs

We do not charge a return processing or restocking fee. For a change of mind, you bear the direct return shipping cost only where this was properly disclosed before purchase. We do not normally provide a prepaid label for change-of-mind returns. If an international return is required, its destination and applicable cost information must be disclosed before purchase; this policy does not impose an undisclosed international return cost on you. Costs that must be borne by us under applicable law remain our responsibility.

Statutory refunds

For statutory withdrawal, we reimburse the payments due, including the cost of the least expensive standard outbound delivery option offered for the original order, within 14 days after receiving your withdrawal notice. Extra costs for an express or premium delivery option are not reimbursed. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

We use the original payment method unless you expressly agree otherwise, without reimbursement fees. Your bank or payment provider may need additional time to display the refund.

Additional voluntary 30-day returns

For requests outside the statutory withdrawal period, contact us within 30 days of delivery. Under this additional voluntary policy, goods must be unused and returned with their accessories, manuals and original packaging, together with an order number or other proof of purchase. Send them back within 14 days after your request. You bear the direct return shipping cost where disclosed before purchase. Original outbound delivery charges are not refunded under this additional policy. We do not charge a processing fee.

Refunds for qualifying voluntary returns are processed within 14 days after we receive and inspect the goods. These additional conditions do not limit your statutory withdrawal rights or rights concerning faulty or non-conforming goods.

Faulty, damaged, incomplete or incorrect goods

Contact us with your order number and a description of the problem. Photos or video may help us assess it, but are not a condition that limits your statutory rights. We will provide the remedies required by applicable law, including repair, replacement, price reduction or refund where applicable. Where a return is necessary for a valid claim, we provide a prepaid label or reimburse the reasonable return shipping cost.

EU consumers benefit from a legal guarantee of conformity of at least two years from delivery; longer periods or additional protections may apply under national law. This is separate from our voluntary return policy and any manufacturer's commercial warranty.

Exceptions and sale items

Statutory withdrawal exceptions apply only where permitted by law, such as goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for genuine health or hygiene reasons after unsealing. These exceptions do not remove rights concerning faulty or non-conforming goods. Gift cards are non-refundable under our voluntary policy, without prejudice to mandatory rights. Sale and discounted goods have the same statutory rights as other goods.

Cancellation before delivery

Contact us as soon as possible if you wish to cancel. We may be unable to stop physical dispatch once processing has begun, but processing or dispatch does not remove an applicable statutory right of withdrawal. Contact us for instructions if the parcel is already in transit.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Use email for your notice; the registered office is not a parcel-return address.

To: Tmniknatshop OÜ, Narva mnt 5, 10117 Tallinn, Estonia; ecomers@tmniknat.shop

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: